FAQ

My Sectional door does not close all the way.
  • Lubricate spring with white lithium grease available from most hardware stores
My sectional door is noisy.
  • Clean out all tracks with warm soapy water and check springs are not rusty. If springs appear rusty lubricate the springs. Refer to home owners garage door manual which will advise you what you can do and what you shouldn’t do.
Light doesn't come on.
  • Change bulb - 240 volt 40w "Crompton" ES clear, round lamp.
How do I operate my door manually in the event of a power failure?
  • Pull on red string, hanging from motor.
Door does not work but chain goes around.
  • Re-engage door on to carrier.
What does our Warranty cover?
  • 3 years on door
  • 12 months on installation and hardware
  • 3 months on limits, tension, sensitivity
  • 5 years on motor unit only
What do I use to lubricate my door?
  • Dry silicone spray on rollers, hinges and tracks.
The light flashes X times.
  • Refer to trouble shooting page 18 in owners manual.
When does my door need servicing?
  • Every 12 month or sooner to prolong the life of the door. Failure to service may result in warranty being voided.